Application process step-by-step

The Hynt application process is designed to be as simple as possible:

1

Customer completes an application form. The application is sent to The Card Network by post or email including a copy of their supporting evidence and a photograph.
2

The Card Network processes the application giving the customer a unique reference number.
3

The application is complete and meets the criteria, The Card Network will upload the customer information to the database, create a card and send the card and welcome letter back to the applicant.
4

If the application does not meet the criteria, or requires some further information, The Card Network will inform the Projects Administrator at Creu Cymru who then works with the customer and Arbitration process to resolve the situation.

Tickets process step-by-step

Customer wants to book tickets by phone or in person and is a Hynt cardholder:

1

Customer requests tickets as normal letting the BO staff know that they are a Hynt cardholder.

2

BO staff ask for the customer’s details including unique Hynt reference number in order to check against the database.

3

Once BO staff have accessed the customer’s profile they will see any relevant additional information this could be; the customer is a wheelchair user; the customer needs a disabled parking space; the customer is entitled to more than one free ticket as s/he requires additional care.

4

Using the information on the customer’s record the BO staff can complete the booking and advise the customer of any additional relevant information. For example, where the nearest disabled parking is or if they need to access the theatre by an alternative entrance.
5

Once the booking is complete the BO staff can advise the customer that their tickets will be available to collect from the BO and that they will need to bring their card with them on collection.

Customer wants to book tickets for a performance at the venue but is not a Hynt cardholder:

1

Customer requests tickets and says that they are entitled to a ticket fro their carer or assistant.
2

BO staff ask customer if they are a member of Hynt
3

Customer is not a member of Hynt. BO staff explain about the Hynt scheme and that where possible customer’s need to leave enough time for their applications to be processed so that they are in possession of their card before booking tickets.
4

If there is not enough time for an application to be processed (7 days) then it is up to the venue whether or not they are happy to release tickets to the customer.
5

We advise venues and BO staff that this should be a one-time only offer. Customer’s should register their contact details with the BO so that a customer record can be created and be advised that they will be expected to join Hynt in order to access a ticket free of charge for any future performances. This means that if this individual wants to take advantage of a free ticket next time they book you will know that they are aware of Hynt and that they should have registered.

Notes

Box Office staff are able to regularly download the Hynt database to integrate it into their own Box Office system. If this has been done Box Office staff should be able to find the customer profile on their own Box Office system rather than on the central Hynt database.

Customers must collect their tickets from the Box Office and have their card available. This is for security reasons, tickets can only be issued to cardholders. The Hynt card is a photo ID card. Tickets are non-transferable and should only issued if the cardholder is present.