Swansea Grand Theatre

about the venue

The Grand Theatre is an entertainment venue with three floors in the main auditorium. The lift in the Arts Wing gives access to all floors of the theatre including the Grand and Upper Circle in the main auditorium. There is level access for wheelchair users into the stalls and also into the Footlights Bar. 

Entrances: Best Approach

The best approach into the theatre would be through the box office entrance where the lift is easy accessible and there are also staff available to assist. The stalls access is flat and there are two sets of stairs to the Grand and Upper Circle either side of the auditorium. Ushers and usherettes are available on all entrances to the auditorium to offer further assistance. There is also another entrance via Footlights Bar and restaurant with access to the garden and conservatory.

Event Spaces

There are two main entrances to the theatre – box office and Footlights bar and restaurant. After a performance ends, a further four fire doors are opened for patrons to filter out of the theatre. These are located at the back of the stalls leading onto Singleton Street. There are toilets on all three levels close to the auditorium doors. Also another set of toilets in the box office area. The Depot studio is located in the Arts Wing on Level 3 with stairs and lift access. The exhibition spaces are located on all three levels In the Arts Wing with stairs and lift access also.

Emergency Evacuation Information

There are smoke detectors throughout the theatre and Arts Wing which activate the alarm system, at the stage door. If we need to evacuate the building the Senior House Manager would make an announcement from stage to the public. A member of staff will accompany disabled customers. Patrons with a disability will be evacuated after able bodied patrons have been evacuated. The usher or usherette on duty will lead you to the relevant evacuation route and use appropriate evacuation chairs if necessary. These are outside the auditorium doors on both sides of the Grand Circle.

Arts Wing

The public will be directed to nearest fire exit away from the incident. The holding area for people with a disability will be the rear fire escape exit, where an usher/usherette will stay with the patron and communicate via radio.

venue facilities

The Grand Theatre offers a number of meeting rooms:

• Circle bar
• Sponsors Bar
• Depot Studio
• Rooftop Café Bar
• Rear Studio
• White Room

All meeting rooms have flat access or ramps for wheelchairs. Our exhibition spaces are just outside the lift doors with easy access from the box office.

The bar and restaurant is on the ground floor of the theatre and there is a wheelchair ramp to the conservatory area. Clear signage is used to direct patrons to all areas of the building. There are accessible toilets either side of the auditorium near the bar and box office. A key can be given by staff on request.  

Special Access Information

There are ten positions available in the stalls for wheelchair users and two positions in the Grand Circle with flat and ramp access to the auditorium. The lift in the Box Office provides access to the Depot Studio on Level 3 with flat access for four wheelchair spaces.

Further Info

Guide dogs are welcome at the theatre and there is an additional wheelchair available on request. An infra-red hearing system is available at our shop to be used in the main auditorium for the hard hearing. A headset or neck loop receiver will be provided to be used in the auditorium. We also have a portable hearing system to be used in other parts of the theatre.

Services

• Drinks can be brought to patrons during the interval if requested.
• Large print and Braille copies of the brochure are all available on request at the box office.
• We are happy to look after guide dogs during the performance. 

Getting Here: Transport / Parking

The Swansea bus station is conveniently located directly behind the theatre. Swansea train station is approximately a 15 minute walk through the city centre.

Swansea Train Station is in High Street. From here there is a regular bus service to the Quadrant Bus Station alongside the theatre. Alternatively, walk past The Grand Hotel down High Street, Argos Superstore will be on your left, until you reach the Castle on your left and Castle Gardens on your right. Here cross over the road and walk down the right hand side of Castle Gardens onto Oxford Street between McDonalds and BHS and continue straight until the Eli Jenkins pub where you should turn left, then with the bus station and Wilkinsons ahead turn right at the crossroads to arrive at the theatre.

There is an open-air car park in Singleton Street at the front of the theatre.

The Quadrant multi-storey car park is now available for use by theatre patrons, with the first hour free when your ticket is validated in our premises. Please allow enough time before the show to park.