about the venue 

We're fully committed to ensuring that we are accessible to every visitor, all the time. ICC Wales has been designed to allow those with additional needs the opportunity to enjoy and use the convention centre. If you have any queries or need assistance during your viist, please speak with a member of staff who will be happy to help. 

venue facilities

There are four accessible toilets on the ground floor, three on the first floor and one on the second floor. There are four ambulant cubicles on the ground floow, four on the first floor, and two on the second floor. There are baby changing facilities in both female and male ambulant cubicles on the ground floor. 

There is a cafe situated in the ground floor lobby, which can be accessed via lifts from the carpark. 

Our Auditorium operates a Sennheiser Infra Red Hearing system that broadcasts the audio signal from the event into the seating area of the auditorium. You will need to use a headset which is available free of charge for the duration of your visit, and either use it to listen directly or tie in yoru own hearing aid to help hear the presentation. Please viskit the Sound Enhancement desk in the foyer on arrival to obtain a headset for direct listening, or neck loop for hearing.

Acceptance of Hynt is subject to agreement by third parties operating non ICC Wales owned performances.

special access information 

From car parking to accessible toilets, we want your time with us to be as relaxed as possible. 

accessible toilets

Fully accessible toilets for men and women are located on every level. There is also a Changing Places toilet located on the ground floor with a height adjustable adult-sized changing bench and a tracking hoist system. There is adequate space in the changing area for the person who needs it and up to two carers and a centrally placed toilet with room either side. 

wheelchair users with carers 

There are up to 25 spaces for wheelchair user in the lower tier of the theatre and 6 spaces in the upper ties for package tickets only. When booking a wheelchair space please let the ticket office know of any specific requirements. For ICC Wales owned events, those who are members of the Hynt Card scheme, we are pleased to offer one complimentary event ticket. You must call our ticket office in advance to book this, 01633 410 250. For all additional members of your party, full ticket charges will apply. 

getting here

transport / parking 

Built within stunning woodland, yet a stone's throw from the M4, the ICC Wales is so well connected. 

Our dedicated parking for production and exhibition vehicles provides direct loading in to the main hall and auditorium with plenty of parking spaces. 

There are also over 2,000 visitor parking spaces located on sitem with 700 spaces on levels -1 and -2. 

blue badge parking spaces 

There are 20 underground car parking spaces available for disabled visitors to International Convention Centre Wales. These spaces are strictly for blue badge holders only and are subject to availability.